Terms & Conditions

Version 2.0. Adds bookings with travel partners and the grievance officer. 8 October 2026: section 9B explains how reviews work. 11 October 2026: the website moved from tripzoy.com to ideaholiday.com and the service is now named Idea Holiday, the name of the company that has always run it; nothing else changed.

These terms apply to your use of ideaholiday.com and to travel services booked through Idea Holiday, i.e. Idea Holiday Private Limited (CIN U63030UP2022PTC172520, GSTIN 09AAGCI8928Q1ZK), Shop No 129, Deva Palace, Viram Khand-1, Gomtinagar, Lucknow, Uttar Pradesh 226010. By using the website or booking with us you accept these terms.

1. Our role

We design and sell travel packages and arrange services such as hotels, transport, sightseeing and visa assistance. Services are delivered by independent suppliers (hotels, airlines, railways, cab operators, activity providers). Their own terms also apply, and we act as their agent or intermediary for those services.

1A. Bookings with travel partners

Some trips on Idea Holiday are quoted and supplied by independent travel agents and tour operators (“partners”) who have registered and completed KYC with us. When you ask for quotes, we share your trip details and contact information with up to 5 partners selected for your request. Each partner's quote shows its business name and GSTIN. If you accept a partner's quote, your contract for the travel services is with that partner, who issues the tax invoice and is responsible for delivering the services. Idea Holiday (Idea Holiday Private Limited) runs the platform, collects payment through our payment partner where online payment is offered, and helps with support and complaints. For Idea Holiday's own packages, Idea Holiday Private Limited is the seller.

2. Quotes, prices and availability

• Prices on the website are approximate “from” prices per person on twin sharing. They are not an offer.
• The price in your written quote or invoice is the price that applies, and is valid only for the dates and period stated in it.
• Prices depend on travel dates, hotel category, number of travellers, exchange rates, taxes and availability, and can change until booking is confirmed.
• Prices exclude airfare, meals and expenses not listed under “included”, and GST/TCS unless your quote says otherwise.
• Quotes from partners are firm for the validity date shown and include taxes as shown. For international packages, TCS (income tax, currently 2%) is collected as required by law and can be claimed against your income tax; your PAN is required.

3. Booking and payment

• A booking is confirmed only when we send written confirmation (WhatsApp, email or voucher) after receiving the advance payment stated in your quote.
• The balance must be paid by the due date in your quote. We may cancel services if payment is not received on time.
• Pay only to the bank accounts or payment links shared by us from the official numbers and email shown on this website. Idea Holiday staff will never ask for card PINs or OTPs.
• For a trip quoted by a partner on Idea Holiday, pay only through Idea Holiday (our checkout or a payment link sent from our official numbers). Never pay a partner directly outside Idea Holiday for a trip quoted here: we cannot protect payments made outside the platform.

4. Cancellations, changes and refunds

See our Refund & Cancellation Policy, which forms part of these terms.

5. Traveller responsibilities

• Carry valid government photo ID and, for international trips, a passport valid for at least six months along with the required visa.
• Follow the laws, local rules and safety instructions at each destination, and obtain required permits (some are arranged by us as stated in your quote).
• Give correct names exactly as on ID. Name corrections on tickets may attract airline charges.
• Inform us about medical conditions, mobility needs or dietary requirements before booking. Adventure activities carry risk and may need fitness and consent forms.
• Travel insurance is strongly recommended and is not included unless stated.

6. Itinerary changes and events beyond our control

Itineraries may change because of weather, road or flight disruptions, landslides, strikes, government orders, natural events or supplier issues. We will try to offer a comparable alternative. If we cannot, we will refund the unused portion of the service that we are able to recover from the supplier. We are not liable for extra costs caused by events outside our reasonable control.

7. Our liability

We are responsible for arranging the services we confirm in writing. To the extent permitted by law, we are not liable for acts, delays or defaults of independent suppliers, loss of baggage or valuables, injury or loss arising from activities you choose to join, or indirect losses. Our total liability for any booking is limited to the amount you paid to us for the affected service.

For partner bookings, the partner is responsible for delivering the services. We will help you resolve problems and, where the partner fails to deliver services you paid for through Idea Holiday, we will process the refund due under the partner's policy from the funds we hold or recover.

8. Website use

You agree not to misuse the site, submit false enquiries, scrape content or attempt to disrupt it. Content, logos and designs belong to us or their licensors. Photo credits are listed on the credits page.

9. Complaints

If something goes wrong, tell us as soon as possible, during the trip if possible, at +91 96967 77391 or info@ideaholiday.com so we can fix it. Complaints made after the trip should reach us within 15 days of its end.

9A. Grievance Officer

Under the Consumer Protection (E-Commerce) Rules, 2020: Grievance Officer, Director, Idea Holiday Private Limited, Shop No 129, Deva Palace, Viram Khand-1, Gomtinagar, Lucknow, Uttar Pradesh 226010. Email info@ideaholiday.com, phone +91 96967 77391. We acknowledge complaints within 48 hours and resolve them within one month. The quickest way is a request from your account (Help & complaints): you get a ticket number at once and can follow every reply there.

9B. Reviews

Only customers whose trip was booked and completed through Idea Holiday can review it, within 90 days of the trip. We check each review before publishing it and publish low ratings too. We do not edit reviews; we decline or remove ones that are abusive, unlawful, off-topic, advertise something, or contain personal details (such as phone numbers or emails), and tell you why so you can change and resend it. The travel partner may post one public reply.

A published review shows your first name and the initial of your last name, the destination and the month you travelled, and your photos. By posting it you confirm it is your own honest experience and you allow Idea Holiday to show it on its website and partner pages free of charge. You can ask us to remove it at any time. Nobody is paid or rewarded for reviews. Ratings count only published reviews; reviews older than 12 months count half. Full rules: review policy.

10. Governing law

These terms are governed by Indian law. Courts at Lucknow, Uttar Pradesh have jurisdiction, subject to any consumer rights you have under law.